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March 28 2017

Voice over Internet Protocol - VoIP telephony explained

VoIP or Voice over Internet Protocol is a term used for making voice calls over the internet. It works by converting voice data into digital packages and sending this out via the internet in a similar way to emails. The destination of a VoIP call could be another VoIP user, a landline or even a mobile phone. In the case of a landline or a mobile, the VoIP call is 'converted' along the way and so ends up as a 'traditional' phone call.  

VoIP can be a great option for many businesses, big and small

The advantages of VoIP telephony:

  • Hosted VoIP telephony is great for companies needing to move into an office quickly. All you need is a data connection for the voice calls to run on. As the phone system exists in the cloud, there is no major hardware investment, meaning capital expenditure is low.
  • A VoIP telephone system provides all the features associated with a traditional business phone system. This includes call transfer, forwarding and hold, call conferencing, mobile office plus many more.
  • Users of the hosted platform can enjoy free calls between each other
  • Provided there is access to a fast and reliable broadband connection, a VoIP business phone system is quick and easy to set up and install. You do not need to rely on Openreach to set up a new line for you
  • Disaster recovery is much easier with VoIP. Extreme weather conditions will not affect communications, as users can log in to your partition of the hosted telephone system and divert calls to their mobiles or another office. As a Hosted service sits in the cloud, it provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances and wherever you are
  • With easy call re-routing you can have a telephone number from anywhere in the UK which is then routed to any office or homeworker in the UK

VoIP is available on many smartphones, personal computers and on Internet access devices


  • VoIP Telephony requires a dedicated data connection. When there is shared data connection for voice and standard internet usage this can lead to packet loss
  • A good quality VoIP telephone can make a significant difference to the quality of calls made using VoIP
  • A secure VoIP router with echo cancellation is essential
  • Software needs to be specific for voice data and the VoIP router must support this software. To avoid interference with other VoIP equipment, keeping the frequency of the VoIP telephone low will help to ensure calls are clearer

It is important to put security measures into operation when using VoIP telephony

As with any internet application, VoIP is open to viruses and malware, VoIP phishing (vishing), spamming, call tampering and phreaking. Hacking of the telephone lines, the server and interception of calls are all possibilities.

VoIP with MF Telecom Services

MF Telecom Services' experienced team will help you decide if VoIP is right for your business. We will test the strength of your broadband connection for you before placing an order. If it is not suitable, we can find an alternative solution for your business.

Our VoIP telephony services include:

  • A fully managed network service run by experienced telecoms engineers
  • Disaster Recovery Planning
  • A dedicated project manager always on hand to answer your calls, aiming to resolve any issues as quickly and efficiently as possible
  • Fast response time for faults

A bespoke service will allow you to include VoIP as part of your business telecommunications solutions, saving your business money. Find out more about VoIP telephony services on our website. Alternatively, you can contact us to discuss if this is a suitable option for your business by email or call 01892 577 577.

Categories: Telephone System Maintenance, VoIP (Voice over Internet Protocol),

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