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Frequently asked questions

Find answers to some of our most frequently asked questions about our services, telephone system maintenance and other related topics.

Watch our telephone functionality support videos showing how to set some of the basic functions on Polycom and NEC business phones.

Polycom VVX 410 Business Phone

A Basic Layout Guide

Using Redial, Received Calls and Missed Calls

Transferring and Retrieving Transferred Calls

How to set up Line Key Speed Dials

How to set Call Forwarding

How to set Do Not Disturb (DND)

NEC DT800 Series Business Phone

General Layout Guide

How to set Call Forwarding

“One Touch” Speed Dials

How to “Pickup” a call

Performing a Redial

Transferring Calls

Setting and Removing “Do not Disturb” (DND)

Missed Calls

For more videos, please visit our YouTube Channel.

Frequently Asked Questions (FAQs)

Q. What do I need to do when relocating my business?  Can I keep my current business telephone number?
A. These and other frequently asked questions are answered in our Relocating Your Business advice sheet.  We are here to help you. We provide specialist knowledge and support to ensure your move is a smooth one.

Q. I need telephone system maintenance. How do I go about organising this for my phone system?
A. Call us on 01892 577 577 or email us. We manage and support a wide range of phone systems and have system maintenance engineers that are fully accredited by Siemens, Unify, NEC and BT Meridian Norstar.

Q. How do I deal with a fault in my business telephone system?
A. Firstly if you are paying a company to service and maintain your telephone system, call them as soon as possible and log a fault. They should fix it as per your agreed contract terms. If you do not have cover or are dissatisified with your current service, call or email us and we will do all we can to help over the phone or arrange a system engineer for a site visit. We have our own experienced and qualified telephone engineers for Siemens, BT Meridian, NEC and LG telephone systems.

Q. What is the best small business phone system?
A. Each company has a different need, which is why we have various systems in our range. We strongly suggest you have a meeting with one of our consultants, and then we can guide you through some options. Call or email us to arrange a meeting.

Q. What are good choices for a business VoIP system?
A. Before looking at a VOIP or Cloud based system, you must have strong, reliable data connections. Secondly, only look at solutions provided on reliable well known platforms such as BT. There are many small unknown VOIP solutions available but you have no idea how secure or reliable they will be. Talk to us and we will offer free and impartial advice about what options are available.

Q. What is VoIP?
A. VoIP is a technology that allows telephone calls to be made over the Internet. Depending on your network capabilities and the requirements of your company, VoIP can offer more flexibility than traditional telephone systems.

Q. What types of communications services can I get for my business?
A. There are a multitude of services that are available and any good business telecoms provider will ask you what you are looking to achieve with your telecommunications services, rather than tell you what you can have. Click here for just some of the services you can get. Just ensure any company you talk to has a good reputation and can provide you with any number of satisfied client testimonials.

Q. What does a business telecommunications provider offer?
A. All reputable business telecommunications providers will be able to offer you a range of telecom solutions to ensure you can communicate effectively and efficiently. This includes providing telephone lines, competitive call rates, business broadband, leased lines, call services (divert, forward, voicemail etc.), hardware (telephones & systems) as well as the latest advances in telecom solutions.

Q. What is cloud telephony?
A. Cloud telephony is where your telephone solution is hosted by the provider “off-site“ eg in the cloud, rather than having your own system hardware “on-site“. For large businesses with multiple sites this can offer substantial savings on maintenance costs and inter office call costs. However cloud telephony must be used only where the data connections are robust and reliable. Cloud telephony has often been installed incorrectly over sub-standard broadband connections which can cause the user endless headaches!

Q. Where is the likely fault on my telephone connection?
A. The two main sources of faults are either on your telephony hardware or on the line itself. Click here for our quick help guide here for some easy trouble shooting options. If this doesn’t rectify your problem, contact your telephone system maintainer and your line provider who should be able to investigate and identify the problem. Or call us on 01892 577 577.


To discuss your options or request a quote, please send an email or call 01892 577 577.