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Call Recording

Automatic or on-demand call recording, for inbound and outbound calls

Integrate Call Recording is widely used by companies for training and compliance purposes. Call recording can help your company ensure you are compliant in your industry and also assists with training and monitoring.

Record all calls or only the calls you want

Whilst automatic recording captures all calls, on-demand recording allows you to choose which calls you record, including individual calls, or those made from specified user’s desk phones, softphones or smartphones.

Other options include automatic recording of all inbound calls, or just those made to specific departments or users.

With all of the call recording data stored on a PC, simple search tools allow you to have access to any recording at any time.

Compliance

Call recording can be used for compliance purposes.  With the introduction of MiFID2 MiFID II some companies will be required to store encrypted call recordings for 7 years.  Please ask us if MiFID2 MiFID II applies to your company.

PCI Compliant Call Recording

The Financial Conduct Authority (FCA) and The Payment Card Industry Data Security Standard (PCIDS) specifies that card payments are not recorded.  Any company taking card payments must be PCI Compliant.  MF Telecom Services can offer automatic stop/start call recording options on any of our systems, either a fixed on site phone system or VoIP Telephony.

Training

Department heads can use call recording for training purposes.  This helps agents/staff to improve on their customer services skills as they are able to listen back to the recordings and learn how to improve their dialogue with customers.

Contact us

To learn more about  Call Recording and how it can help your business, please send an email or call 01892 577 577.

Record all calls or only the calls you want

Whilst automatic recording captures all calls, on-demand recording allows you to choose which calls you record, including individual calls, or those made from specified user’s desk phones, softphones or smartphones.

Other options include automatic recording of all inbound calls, or just those made to specific departments or users.

With all of the call recording data stored on a PC, simple search tools allow you to have access to any recording at any time.

VoIP is available for computers, smartphones and other devices

Voice over Internet Protocol (VoIP) is a phone service delivered over the internet, instead of via a public switch telephone network (PSTN). It unifies all your systems and can link multiple sites using a router, sending the call out over a data line.

VoIP is suitable for business with a data line which has a resilient data connection with at least 100k upload speed per user/call. Installing VoIP phones on Low Grade Broadband connections will cause Packet loss and dropped calls.

Read our Beginner’s guide to VoIP article.

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  • Call Recording

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