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Contact Centre Solutions

Contact Centre solutions for flexibility, scalability and resilience

MF Telecom Services is an industry-leading business communications solutions provider, based in the UK.

Partnering with leading hardware suppliers and carriers, we provide scalable solutions for businesses of all sizes.  With such a wealth of experience in the telecoms industry, we are well placed to offer sound advice, along with trustworthy solutions to take your business forward.

Call 01892 577 577 or email us today to discuss how your business can benefit from a range on Contact Centre solutions

Benefits of a hosted contact centre solution

  • Expands customer service capabilities
  • Allows implementation of a self-service IVR system
  • Cost-effective management of calls
  • Centralised agent-handling of inbound and outbound calls, emails and live-chat
  • Integrated Omni channel contact centre to cater for every medium of communication

What we offer

Interactive Voice Response (IVR)

Bespoke IVR solutions make answering inbound calls easy. A fully-scalable, IVR system can reduce operational costs and improve customer experience. An IVR solution from MF Telecom Services will support PCI-DSS intelligent call queuing and offer a caller-orientated experience.

Call Recording

MF Telecom Services’ Call Recording Solutions offer compatibility with VoIP, SIP network level and traditional phone systems.

Call recording allows you to:

  • Monitor business performance
  • Assess agent handling of customer calls
  • Comply with relevant legislation
  • Reduce costs
  • Increase productivity
  • Improve business performance

Professional Voicing

MF Telecom Services can help you create professional voice prompts designed to guide customers through your IVR system.

IVR voicing solutions will help you:

  • Increase productivity
  • Free up agents
  • Reduce call abandonment

The product range at MF Telecom Services covers all areas of contact centre telephony. As an impartial company, we offer practical advice and unbiased recommendations to help you choose the right contact centre solution for your business.

Quality Management Suite

Balancing the goals of the business and the customer is a difficult and ever changing task. To help organizations to provide consistent, quality of service while remaining profitable and efficient.

Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.

Workforce optimisation tools

If you would like to provide a consistent level of service to your customers and to track performance of your customer service workforce, you need the tools to do it. Call recording, speech analytics and performance metrics, help managing your workforce and are key components of remaining competitive. Cost analysis data and reporting tools help ensure your business continues to be profitable. The workforce optimisation tools provided by MF Telecom Services are both modular and scalable, meaning they can work with your businesses regardless of its size and to a level of complexity that best suits your needs.

What to expect when you come to MF Telecom Services

Initial advisory meeting – we will meet with you to discuss your needs, cover all aspects of setting up a contact centre and give you an understanding of what can be achieved with the contact centre technology available to you.

Find out more about options available for your business

Unified Communications

Integrate Unified Communications technology streamline processes and support a collaborative approach which can save employees time and your business money.

Voice over Internet Protocol (VoIP)

Suitable for business with a data connection of at least 100k upload, Voice over Internet Protocol, otherwise known as VoIP, is scalable, cost-effective and allows for flexible working environments.

Session Initiation Protocol (SIP)

A halfway solution between ISDN and full VoIP, Session Initiation Protocol or SIP allows for video conferencing, instant messaging, media distribution and other applications, on top of voice calls.

VoIP is available for computers, smartphones and other devices

Voice over Internet Protocol (VoIP) is a phone service delivered over the internet, instead of via a public switch telephone network (PSTN). It unifies all your systems and can link multiple sites using a router, sending the call out over a data line.

VoIP is suitable for business with a data line which has a resilient data connection with at least 100k upload speed per user/call. Installing VoIP phones on Low Grade Broadband connections will cause Packet loss and dropped calls.

Read our Beginner’s guide to VoIP article.

Request a quote now

Our Services

  • Telephone Systems

    MF Telecom Services has a fantastic position in the marketplace. We do not sell on brand or best price. We work with you to get the best bespoke telecoms solution that is right for you and your business.

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  • Maintenance

    MF Telecom Services can offer UK businesses a cost-effective maintenance package that will enable you to get your critical telecommunications system up and running if something goes wrong.

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  • VoIP/SIP

    Every business needs a communcations solution to be scalable, cost-effective, reliable, disaster proof and future proof. Voice over Internet Protocol (VoIP) will provide your business with all of this.

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  • Connectivity

    Superfast, reliable broadband is essential for business. MF Telecom Services will talk you through the options available and advise on the most cost-effective choice that will match your speed requirements.

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  • Business Mobile

    MF Telecom Services works with leading mobile network providers to ensure you have access to the right coverage and the very best deals available for your business needs.

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  • Line & Calls

    MF Telecom Services are typically a third cheaper than BT. We will tailor a package for you based on what you use most - be that international calls, calls to mobiles or something else.

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  • Call Recording

    MF Telecom Services works with leading mobile network providers to ensure you have access to the right coverage and the very best deals available for you business needs.

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  • Contact Centre

    We are happy to offer free advice and help where we can. Listed here are answers to some of our most frequently asked questions about business telecom services and system maintenance.

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