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NEC Telephone Engineers & Support

NEC phone system support from fully accredited NEC telephone engineers

Our experienced and fully qualified NEC telephone engineers deliver NEC phone system support, repairs, phone system maintenance and management.

Do you have a fault on your NEC phone system and need help?

Call us now on 01892 577 577 – we offer full technical support from NEC accredited and emergency fault fixing and diagnosis

All NEC systems, including SL1100 support provided to UK business by our in-house team of fully qualified telephone engineers and an experienced, dedicated team of telecoms experts.

As an NEC partner, we provide telephone system maintenance contracts and one off call outs for new and legacy NEC telephone systems that have been discontinued or are no longer supported by the manufacturer.

With such a wealth of experience in the telecoms industry, our in-house team can provide you with a cost-effective solution to manage, support and maintain your business telecommunications systems.

Our qualified telecoms engineers are fully accredited NEC installers and system engineers and can provide telephone system maintenance and repairs on a wide range of NEC PBX models.

NEC telephone system maintenance services offered include

  • Emergency call outs and fault fixing
  • Office moves
  • New NEC telephone system installation
  • Supply of NEC business phones, accessories and parts
  • Software Support
  • Programming

What you get with an NEC telephone system maintenance package

  • 365 day support (where available)
  • Personal Account Manager and support line
  • Nationwide engineers
  • Support for manufacturer discontinued equipment
  • Experienced in providing business telecommunications since 2000
  • Once a year system health check

NEC telephone systems we currently maintain include

  • NEC SV8100
  • NEC SV9100
  • NEC SL1100
  • NEC XN120
  • NEC UNIVERGE 3C

NEC UNIVERGE 3C phone system

The NEC UNIVERGE 3C is a unified communications system that gives employees the tools to communicate and collaborate across devices, in the office or on the go.

It is ideal for companies that want a flexible system that is easy to use and has a number of security features, enabling you to increase productivity and lower costs.

The 3C can be premise or cloud based, accommodate virtual working and combine many business processes, communications tools and infrastructure.

The single UC Client incorporates facilities including audio conferencing, instant messaging, customised IVR, Automated Attendant, Contact Centre and Operator Attendant, Interactive Call Screening, softphone functionality, desktop video conferencing, multi-user video display and sharing, call recording, smart directory, Rich Presence, Single Number/Mailbox, MS Office Outlook integration and calendar and contact management.

NEC UNIVERGE SV9100 Communication Solution

The NEC UNIVERGE SV9100 is a simple unified communications solution for SMEs who want a telecoms tool that is scalable as the business grows.

Allowing employees to stay connected wherever they are is important, and this system incorporate many features to support this.

From Bluetooth connections, mobile to handset pairing, hot desking, call recording and audio and video conferencing to click-to-dial, caller ID and smart on-board applications, there are so many options to support teams in improving collaboration and communication.

Additional cost saving and security options include call management tools, remote management and reporting, door phones, disaster recovery, toll fraud protection options.

This is a low maintenance solution available as a digital, IP or combination system. It is easily integrated with email applications, including Microsoft® Outlook® and CRM integration e.g. Salesforce.

Contact

If you would like to find out more about how MF Telecom Services can support your NEC telephone system, please send an email or call 01892 577 577.

Record all calls or only the calls you want

Whilst automatic recording captures all calls, on-demand recording allows you to choose which calls you record, including individual calls, or those made from specified user’s desk phones, softphones or smartphones.

Other options include automatic recording of all inbound calls, or just those made to specific departments or users.

With all of the call recording data stored on a PC, simple search tools allow you to have access to any recording at any time.

VoIP is available for computers, smartphones and other devices

Voice over Internet Protocol (VoIP) is a phone service delivered over the internet, instead of via a public switch telephone network (PSTN). It unifies all your systems and can link multiple sites using a router, sending the call out over a data line.

VoIP is suitable for business with a data line which has a resilient data connection with at least 100k upload speed per user/call. Installing VoIP phones on Low Grade Broadband connections will cause Packet loss and dropped calls.

Read our Beginner’s guide to VoIP article.

Request a quote now

Our Services

  • Telephone Systems

    MF Telecom Services has a fantastic position in the marketplace. We do not sell on brand or best price. We work with you to get the best bespoke telecoms solution that is right for you and your business.

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  • Maintenance

    MF Telecom Services can offer UK businesses a cost-effective maintenance package that will enable you to get your critical telecommunications system up and running if something goes wrong.

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  • VoIP/SIP

    Every business needs a communcations solution to be scalable, cost-effective, reliable, disaster proof and future proof. Voice over Internet Protocol (VoIP) will provide your business with all of this.

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  • Connectivity

    Superfast, reliable broadband is essential for business. MF Telecom Services will talk you through the options available and advise on the most cost-effective choice that will match your speed requirements.

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  • Business Mobile

    MF Telecom Services works with leading mobile network providers to ensure you have access to the right coverage and the very best deals available for your business needs.

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  • Line & Calls

    MF Telecom Services are typically a third cheaper than BT. We will tailor a package for you based on what you use most - be that international calls, calls to mobiles or something else.

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  • Call Recording

    MF Telecom Services works with leading mobile network providers to ensure you have access to the right coverage and the very best deals available for you business needs.

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  • Contact Centre

    We are happy to offer free advice and help where we can. Listed here are answers to some of our most frequently asked questions about business telecom services and system maintenance.

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