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Emergency Call Outs

Need a telephone system fault call out without a maintenance contract?

MF Telecom Services can help. We offer a reliable, friendly, expert service.

Business downtime can mean losing clients so we will endeavour to fix all faults as soon as possible. So if you have a telephone system fault or emergency but do not have a maintenance contract, you can still call us on 01892 577 577 and an engineer will take the time to help with an initial diagnosis.

If required we will send one of our qualified engineers to check your telephone system to identify and resolve the fault, including checking power supplies, programming issues, circuit boards and line faults.

Further support

MF Telecom Services can also help with replacement telephones, software updates, system upgrades, new extension cords / trunk cords and parts for new or legacy telephone systems.

You may prefer to choose a maintenance support package or consider a new telephone system.

MF Telecom Services offer

  • Emergency call outs, problem diagnosis and fault repair
  • Qualified engineers attending on site or off-site resolution where applicable
  • Fault testing and liaising with suppliers on your behalf to resolve issues
  • Initial problem diagnosis to try and avoid unnecessary BT call outs
  • Fixing or replacing handsets
  • 365 days support (where available)

You might also be interested in our fault finding information guide for simple tests and resolutions to some common problems.


To discuss your options or request a quote, please send an email or call 01892 577 577.

Do you have a fault on your business telephone system and need help?

Do you have a business telephone system maintenance agreement, back-up plan or business continuity solution?

Whether an emergency, one-off call-out or on-going support contract, MF Telecom Services help business with telephone system support through an in-house team of fully qualified telephone engineers and an experienced, dedicated team of telecoms experts.

Call us now on 01892 577 577 – we offer technical support and emergency fault fixing and diagnosis.

Record all calls or only the calls you want

Whilst automatic recording captures all calls, on-demand recording allows you to choose which calls you record, including individual calls, or those made from specified user’s desk phones, softphones or smartphones.

Other options include automatic recording of all inbound calls, or just those made to specific departments or users.

With all of the call recording data stored on a PC, simple search tools allow you to have access to any recording at any time.

Request a quote now

Our Services

  • Telephone Systems

    MF Telecom Services has a fantastic position in the marketplace. We do not sell on brand or best price. We work with you to get the best bespoke telecoms solution that is right for you and your business.

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  • Maintenance

    MF Telecom Services can offer UK businesses a cost-effective maintenance package that will enable you to get your critical telecommunications system up and running if something goes wrong.

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  • VoIP/SIP

    Every business needs a communcations solution to be scalable, cost-effective, reliable, disaster proof and future proof. Voice over Internet Protocol (VoIP) will provide your business with all of this.

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  • Connectivity

    Superfast, reliable broadband is essential for business. MF Telecom Services will talk you through the options available and advise on the most cost-effective choice that will match your speed requirements.

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  • Business Mobile

    MF Telecom Services works with leading mobile network providers to ensure you have access to the right coverage and the very best deals available for your business needs.

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  • Line & Calls

    MF Telecom Services are typically a third cheaper than BT. We will tailor a package for you based on what you use most - be that international calls, calls to mobiles or something else.

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  • Call Recording

    MF Telecom Services works with leading mobile network providers to ensure you have access to the right coverage and the very best deals available for you business needs.

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  • Contact Centre

    We are happy to offer free advice and help where we can. Listed here are answers to some of our most frequently asked questions about business telecom services and system maintenance.

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