July 4 2019
Most businesses communicate with their customers through several different means, be that email, live chat, video chat or messaging. Software enables tracking and personalisation of consumer contact to improve services and experience. However, the importance of voice calls cannot be overlooked.
Humans can speak 125-175 words per minute, with the ability to listen at a rate of up to 450 words per minute. In contrast, an average typist could do 38-40 words per minute (on a keyboard, not on a mobile phone). When it comes to making complex, or significant buying decisions, the need to talk to a real person is often paramount, particularly when it is a higher value purchase. The majority of consumers do not want to spend time filling in online forms, preferring instead, to speak to a qualified human expert, or ‘real person’, who can give them an answer quicker.
Advertising and marketing advisory firm BIA/Kelsey, predicts calls to businesses will exceed 169 billion per year by 2020. These calls are 10-15 times more likely to generate a successful sale or follow-up activity than digital form submissions, which can be difficult to do on a small screen.
MF Telecom Services tailors packages according to a business’s needs. This depends on how you utilise voice calls, for example, calling internationally, or making the majority of your calls to mobiles. Typically a third cheaper than BT, choosing to have your phone lines and calls with us also gives you the ease of having one bill and one support team.
Whether you need a new installation, or just want to change supplier, MF Telecom Services will provide you with the right solution, at the right price. With superior, on-going service and support, we will also continue to monitor your telephone usage to make sure you have the cheapest tariff available to you.
Why have your Calls and Lines with MF Telecom Services?
Save time and money – MF Communications will analyse your current bill, and continue to monitor it once you have switched to us, to ensure you are on the best tariff for your business’ usage
Easy to manage – have one consolidated bill and access to our bill management portal
Customer support – support line answered by a person, and not a call centre
Peace of mind – take advantage of the relationships we have built up with partners and suppliers to offer our customers a reliable service at the best price we can
Additional services – find out how to make your customer service and business processes better with additional services such as Call Recording and Inbound Telephone Numbers
To discuss your options or request a quote, please send an email or call 01892 577 577.
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