March 1 2019
Is your business ready for the ISDN and PTSN phase-out?
Existing customer will be migrated to the IP network by 2025, by which time, BT intends to shut down its legacy networks for good.
What are PTSN and ISDN?
PSTN is the traditional phone line, whereby analogue voice data flows over circuit-switched copper phone lines. It operates on the same fundamental principles as the first public phone networks of the late 19th Century, but in addition to powering voice, PSTN also operates asymmetric digital subscriber line (ADSL) and fibre-to-the-cabinet (FTTC); it is the voice aspect of PSTN that BT plans to shut down.
ISDN allows the simultaneous delivery of both voice and data services. ISDN was well-suited to businesses, as it could support early video-conferencing systems at the same time as an analogue phone line.
ISDN and PSTN are outdated technologies that are simply not as good as modern VoIP.
What are the alternatives for businesses?
SIP trunking will replace traditional phone lines, running from a PABX (SIP-compliant or hosted) to the national, international and mobile telecoms networks. SIP stands for session initiation protocol. It is an IP telephony signalling protocol for VoIP (voice over internet protocol) calls and is the most widely used protocol in IP telephony.
SIP supports all the features of traditional telephony such as call transfer, on hold and call forwarding. Calls between one or more users at the same time are possible, with disconnection of a user allowed at any time during the call. In addition, users can join the call during a session and operators can enable or disable video connection at any time.
SIP trunk providers work in a similar way to traditional telephony providers in that they lease users a phone number and lines. There are no physical lines to install and maintain and set up and call costs tend to be lower. Connection is via a line used only for SIP trunking, over a dedicated line that carries SIP trunking with other IP traffic, or over the Internet on a virtual private network (VPN).
SIP trunking allows scalability to cater for increased call volumes. You only pay for the lines you need and it is possible to share the capacity across multiple sites. SIP trunking also enables extension of voice over IP (VoIP) telephony beyond an organisation’s firewall without the need for an IP-PSTN gateway. It is becoming particularly popular amongst businesses adopting flexible working options.
Any companies still operating a traditional PBX telephone system will need to check if it is SIP-compatible. If not, investment will be necessary, in either an alternative PBX model or a hosted platform solution.
Voice over Internet Protocol (VoIP)
Voice over Internet Protocol (VoIP) technology allows users to make calls over the internet, by converting analogue signals to digital ones and then transmitting them as IP packets over a packet switched network. This negates the need for traditional analogue telephone lines.
VoIP has many advantages over PSTN and ISDN:
What will your business need in order to be able to operate VoIP?
All you need is a data connection for the voice calls to run on and you are not dependant on Openreach installing new lines, which can take over a month.
There is no major hardware investment as the phone system is in the cloud, so the Capital Expenditure is low, compared to that of a traditional telephone system. In addition, there is no system hardware to replace.
You can have a telephone number from anywhere in the UK. For example, you may have your office in London, but want to advertise in Manchester to attract more customers. VoIP allows you to have Manchester number that connects to and rings at your London office.
Disaster recovery is much easier with VoIP. Extreme weather conditions, such as snow and flooding, may prevent staff from getting in to the office. However, this does not affect your communications, as you can log in to your partition of the hosted telephone system and divert calls to your mobile or another office. Because a Hosted service sits in the “cloud“, it provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances and wherever you are.
According to Ofcom, there are 33.2 million fixed landlines in the UK (including ISDN), and approximately 7.6 million of these belong to businesses. BT will not turn them off before they have an alternative firmly in place.
Any organisation currently with BT will have the opportunity to review their business telecoms requirements and switch to an alternative provider. Switching is quick and easy and can be achieved without changing existing numbers.
This is a good time to review your needs going forward. Instead of using multiple suppliers for different aspects of your communications, bring all of that together by using the one supplier. Not only will this be cheaper, it will ensure seamless communication across the board.
MF Telecom Services provides business telecommunications solutions that save you time and money, allow you to communicate effectively internally and with your customers, and manage your business needs. Call 01892 577 577 to speak to a specialist telecoms advisor, or get in touch via email.